Support Policy
Papzod Software Private Limited ensures seamless support service. When you pay or purchase any Papzod Software Private Limited software, developed code then you get 1 month of free issue support under the same license.
This support service will apply to one of your licensed instances (production or development instances).
After the free support period, you will need to go on our paid support plan which will be provided as per the project total cost. For the paid support plan you can email us at sales@papzod.com
To get the issue support from us, you will need to provide us with:
- Admin Access
- SSH access(if root access is required), cpanel access, FTP/SFTP access
- Issue details(much more effective if provided via screenshot or screen record)
- The issue support can only be requested and processed via pms@papzod.com where you can raise the issue and get support from the team.
- The support request emails will be replied to within 24 hours of a working business day.
- The dev or support team will not be available on phone calls, screen share, TeamViewer, Skype, GoogleMeet, Zoom, etc.
- The issue support will not include any new feature development, change in the developed feature, text label change, color change, or flow change.
- Anything beyond the paid SOW(against which you request the support service) will not be included in issue support.
For an hourly support plan please connect with our sales team at sales@papzod.com
Please also check our Terms and Conditions (License) and Privacy Policy for more information.
India – HQ